Shipping policy
AUSTRALIAN SHIPPING
$20 or free for orders over $300
MailPlus / Startrack Premium exclusively
Authority to leave, Signature on Delivery or ID sight and capture (AirLock)
Tracking
Delivery times
Metro: 1-3 business days
Regional: 2-5 business days
Tracking:
https://mailplus.com.au/tracking/
Dispatch
All orders are dispatched from our HQ in Byron Bay, NSW, Australia.
Orders placed Monday through Thursday are processed and dispatched within 1-2 business days.
Orders placed on Friday, Saturday and Sunday are processed and shipped the following Monday.
Orders are not shipped or delivered on weekends, NSW, or national holidays.
All orders are shipped with tracking and a Signature on Delivery.
Australian destinations are shipped exclusively with MailPlus / Startrack Premium Service. We ship exclusively using Startrack Premium shipping to provide an enhanced client experience and ensure speedy delivery, high-quality support, and reliability from pick-up to delivery.
Shipping operators may experience delays due to holidays or disruptions. In such cases, we will notify you as soon as possible if your order may require additional time. Please allow for extra transit days for delivery.
We use biodegradable, recycled or recyclable packaging materials whenever possible.
Authority to Leave & Signature on Delivery
All shipments from Amac HQ are delivered with Signature on Delivery to ensure the protection of your package and to confirm it reaches the correct recipient.
If you prefer to have your shipment left in a safe place, you have the option to authorise Startrack to do so.
Please note that once this authorisation is provided, any incidents or issues that occur after the package is left at your specified location will not be the responsibility of Startrack or Amac HQ.
Undelivered or missing parcels
If your order is delayed, an attempted delivery was made, or the status of your order appears as ‘delivered’ but your order is missing, please contact Startrack for assistance.
https://startrack.com.au/support
If you have not received your parcel within a reasonable timeframe (five days) or are experiencing issues with the tracking, please email us as soon as possible, including your name and order number.
If you have any questions or concerns, please get in touch directly at hello@amachq.com
INTERNATIONAL SHIPPING
New Zealand: AUD 45 Express Shipping flat rate.
Asia: AUD 60 Express Shipping flat rate.
North America: AUD 60 flat rate.
Europe: AUD 60 flat rate.
We ship via Australia Post Express for all International destinations.
Features include:
- Tracking (inc. email notifications)
- Signature on Delivery
- SMS tracking notifications
Estimated 2-3 weeks for international deliveries.
Estimated delivery times exclude customs or other delays in the destination country.
Delivery times are dependent on customs, shipping, and local postal services.
The customer is responsible for any return shipping costs for international returns.
All orders receive complete tracking information, which is communicated via email at the time of dispatch. For tracking enquiries, please see:
International Tracking
https://auspost.com.au/mypost/track/search
Duties and Taxes
All prices include a 10% Goods and Services Tax (GST). This will be deducted at the checkout for all International orders.
International orders may incur duties, taxes, or clearance charges in the destination country, which are the customer's responsibility.
Undelivered or missing parcels
If your order is delayed, an attempted delivery was made, or the status of your order appears as ‘delivered’ but your order is missing, please get in touch with the assigned carrier for assistance.
https://auspost.com.au/mypost/track/search
If you have not received your parcel within a reasonable timeframe or are experiencing issues with the tracking, please email us as soon as possible, including your name and order number.
If you have any questions or concerns, please get in touch directly at hello@amachq.com
Shipping Address
Please double-check that the shipping address you provide during checkout is accurate and up to date.
Any orders that are deemed undeliverable and subsequently returned to our headquarters due to address errors will be the responsibility of the buyer. This includes covering the costs associated with reshipping an order.
To avoid any inconvenience or additional expenses, please review the shipping address carefully before finalising your order.
Please check the tracking number with your local or national post service for international orders.
International Tracking
https://auspost.com.au/mypost/track/search